If you too have experienced a vacation where everything was not as it should have been, not as promised, not as you paid for, you should definitely protect yourself. No one wants to stay mad about a vacation, but it is a good idea to deal with it when so many things did not go as planned.
Before you go on vacation, you should know that if something is wrong, you need to document it properly and keep evidence of it!
Because if you don\’t address the mistake on the spot and keep a record of it while on vacation, it will be difficult to enforce your rights. In some cases, claims can drag on for weeks and actually go to court.
A case is making the rounds on the Internet in which a customer purchased a family vacation to Crete for over 38,000 kroner at a four-star all-inclusive hotel. As part of the travel arrangements, the customer signed a contract and paid half of the price in advance. Unfortunately, the contract did not list the exact apartment name, but the customer was assured that this was a formality and that everything was in accordance with the offer he had submitted.
Upon arrival, the customer was astonished at what had happened. The apartment was clearly not as contracted and was far from a 4-star facility. It was also far from the hotel to which it was supposed to belong. As a family traveling with children, even walking to the hotel for meals was problematic. Unfortunately, the representative told us on the spot that everything was as requested by the travel agency and that it was impossible to move.
Contrary to their promise, the apartment had no ventilation, the only window was broken on its hinges, and the children slept on beds with torn sheets. [The family had no choice but to buy cleaning supplies and clean the place themselves, as well as properly document everything.
Claims Handling
Upon arrival, of course, the client claimed everything that had happened. The travel agent, as expected, denied the claim, saying that everything there was fine and that he had agreed to the apartment changes. 21]
Because of the vacation experience and the inadequate way the travel agent handled the situation, my client contacted an attorney. He asked the travel agent to refund one-third of the trip price. Of course, there was no response. The case therefore proceeded to trial.
As a result of the trial,
the client, represented by his attorney, was entitled to compensation from the court, plus interest for the delay, and the attorney was awarded court costs.
